J A D E · R h o n e


Shipping Policy


JADERhone currently ships all orders via a flat rate fee using a signed for delivery service. 

UK £4.50 per order ( plus 50 pence per item added )

EUROPE £11 per order ( plus 50 pence per item added )

International

we're happy to ship internationally, please contact info@jaderhone.co.uk to receive a quote on shipping.

JADERhone is not responsible for customs fees incurred from imported goods, any customs or import charges incurred at the destination will be the responsibility of the customerThe customer assumes responsibility for any additional charges on rejected packages.

*Internationally shipped packages cannot always be tracked once they reach international customs, therefore JADERhone will not be held responsible for any lost or stolen packages in this instance.

Collection by appointment only

In some instances it may be possible for you to collect your order from the studio - please note this is method is STRICTLY by appointment only and you should contact info@jaderhone.co.uk before placing your order to have this method arranged. 

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

The vast majority of our products are handcrafted to order, right here in London. Due to the nature of our work, we do require a maximum of 2 weeks production time (this is often exercised within 1 week). You will receive a shipping confirmation via email once your order has shipped, along with a tracking number.

 

WHAT DO I DO IF I NEED TO CHANGE MY ORDER OR SHIPPING INFORMATION?

If you need to change your order or your shipping information, please email us immediately at info@jaderhone.co.uk so we can update your order.  We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best.